FAQ

Please read our FAQ before sending us a message.

Can I choose to collect instead of accepting delivery?

You will have the option to collect when concluding your purchases on Bestuhle Online Store.

Where do you deliver to?

Bestuhle currently offers delivery to any Zimbabwean residential or business address, excluding PO Boxes.

What will be the delivery cost for items purchased online?

Delivery costs vary and are charged according to weight, dimensions and the area we are delivering to. When concluding your online transaction a delivery charge will be automatically calculated and included to your total.

Which payment methods are accepted on checkout?

We only accept payment via Paynow that enables: 

  • Ecocash
  • Visa
  • Mastercard
  • Zimswitch
How will I be refunded if I no longer want the purchase?

Refunds will be processed against the type of payment made for the purchase i.e. credit card, or EFT and for the exact price paid. A refund can take up to 7 working days to reflect in your bank account.

Can I pay for my order from another country?

Yes, but we can only deliver to addresses within the borders of Zimbabwe.

I captured the incorrect delivery address. How do I correct it?

Please contact our branches (Borrowdale 242 882 927, Graniteside 08677 008769). If the delivery address is in a different area, charges may be incurred. If the order has not been dispatched, we will correct the address for you.

How will you sort out repairs under warranty?

Contact your closest store to assist you in logging a service call. If it’s a small appliance, you may bring it to the store or we will arrange collection. Returns Policy

My items were delivered broken. What do I do?

Should an item be damaged or defective, please contact our branches (Borrowdale 242 882 927, Graniteside 08677 008769) immediately to arrange for the earliest convenient collection date. Please make a note on the delivery waybill of damages as well. Once returned to the store, the product will undergo an assessment following which a decision be made on the replacement of the item. Promotional, free or bundled items that were part of a purchase must also be returned.
Returns Policy

Still have a question?

Please contact us for more information.

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